FAQ

For the safety of all patrons, please be advised no backpacks are allowed in the theater.

 

ACCESSIBILITY

If you require ADA/Handicapped seating, please call our Box Office at 856-858-1000 x106 and we will make every effort to accommodate your needs. Wheelchair-accessible seating is available through the Box Office only. 

An elevator to the Theater level is located directly inside the Box Office entrance.  This elevator is available for the use of all patrons.

 

BOX OFFICE

Our Box Office is open for walk-up and phone sales Monday-Thursday from 10-4 and Fridays from 12-4.  During events, the Box Office will open two hours before showtime. 

We accept all credit cards, checks (made payable to CFFA), and cash for tickets purchased at our Box Office.

Phone orders are accepted with credit cards and can be mailed or held at will call.

A $2.50 fee per ticket will be applied to all credit card purchases. There is no fee for cash purchases.

 

CAMERAS/PHOTOGRAPHY

Non-professional, non-flash photography is acceptable at most events. However, we will prohibit the use of any type of camera at the request of the artist.

 

CONCESSIONS

Our concession area is open before the performance and during any intermissions.  The concession area serves beer and wine (must be 21 years old, and guests will be carded), soda, bottled water, coffee, candy, and soft pretzels.  We accept both cash and credit cards in concessions.

To maintain the historic beauty of the theater, beverages are permitted inside the auditorium only using our refillable beverage cups available for purchase.  Bring them back for each show to get them refilled!

 

FIRST AID

If you require assistance during an event, please see an usher who will escort you to our House Manager.

 

INCLEMENT WEATHER

If a show is canceled by the tour due to inclement weather, 

If a performance goes on even though the weather is poor, the Scottish Rite Auditorium is not required to provide a refund. If a performance is canceled, refunds will be offered. Cancelation announcements will be posted on our Facebook and Instagram pages, our website homepage, our outgoing phone message, and via email to those patrons on our email list.

 

PARKING

Parking is free in our large lot. If our lot is full, guests may use the lot at the Catholic Church on Magill Avenue, or the Volunteers of America lot on Harrison Avenue. If all lots are full, there is street parking, but please be mindful of residential driveways and lawns.

 

RESTROOMS

Restrooms are located on the theater level of the venue (Level A when using the elevator).  Please see one of our ushers if the restrooms require any attention (paper products, etc)

 

PROHIBITED ITEMS

The following items are not allowed to be brought inside the Scottish Rite Auditorium.  If you have any questions in regard to what items are allowed or not allowed into the Auditorium, please contact us:

  • Weapons of any kind
  • Knives or blades of any kind
  • Flares
  • Fireworks
  • Pepper spray or mace
  • Outside food and beverage*
  • Illegal drugs
  • Outside alcohol
  • Tobacco materials including cigarettes, vaping devices, pipes, pipe tobacco, cigars, chewing tobacco
  • Professional photography equipment
  • Audio and video recording devices
  • Selfie sticks
  • Items with offensive writing or images
  • Posters and signs
  • Noisemaking devices (air horns, for example)
  • Laser pointers
  • Any animal (with the exception of a service animal)
  • Any other item deemed inappropriate or dangerous by our staff

*An exception will be made for medical needs after proper inspection.

Scottish Rite Auditorium has the right to inspect any bags brought into the building.

 

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